Customer Policy

Privacy Policy

1. Purpose and Scope of Data Collection

We collect personal information (name, email, phone, address, IP, cookies) to process orders, support customers, and improve services. Scope: data provided via forms, account registration, or generated during service use.

2. Data Collection and Storage Methods

Data is collected directly through our website/app and indirectly via Google Analytics/Facebook Pixel. All data is stored on secure servers with SSL/TLS encryption and restricted access.

3. Customer Rights (GDPR/PDPA)

Customers have the right to access, correct, delete data, and withdraw consent. To request your data, email [email protected]. We will respond within 30 days.

4. Data Sharing and Protection

We share data only with payment and shipping partners under equivalent privacy terms. Internally, we enforce strict ND security policies and perform regular backups.

5. Policy Updates

All updates are announced via email and on our website at least 7 days before they take effect.

Return & Refund Policy

1. Scope of Application

This policy applies to orders purchased directly through our website or call center. It does not apply to gift cards or digital services already accessed.

2. Return Conditions

  • Defective products, incorrect descriptions, missing accessories.
  • Technical Issues: If the product/source code fails to run on the customer’s web environment or is incompatible, the customer may request technical support before opting for a refund.
  • Requests must be made within 7 days of delivery.

3. Technical Support and Return Process

  1. Customer contacts Customer Service with order ID, issue description, technical error details, and operating environment.
  2. Technical team investigates and provides support within 3 business days to resolve the issue.
  3. If unresolved after support, the customer may request a refund.
  4. Customer Service confirms eligibility within 2 business days and provides return instructions.

4. Refund

Refunds are processed within 7–10 business days after confirmation and issued via bank transfer or credit card reversal. Affiliate Commission Deduction: if an order was referred by an affiliate, the commission will be deducted before refund.

5. SLA for Complaints

We respond to customers within 24 hours and resolve complaints within 5 business days.